FAQ

When you register for a trial, a dedicated WATS account will be created for your selected company name, available at https://”companyname”.wats.com. After the trial is approved, you will receive an email with all the required details to sign in. The trial account comes pre-populated with test data and supporting documentation, to let the user experience easily the solution and capabilities before deciding to upload and analyze their own data. We don’t require any payment or payment details during the trial so that you can try WATS obligation-free.

Our team will contact you before your trial expires, and can issue a quote for a service subscription. Your trial account will become your permanent account (all of your customizations, data, and actions may remain intact). If you decide not to continue with a subscription at the end of your trial period, your account will expire.

If you don’t have an active trial then first, sign up at register.wats.com. Then wait for us to contact you, or email sales@virinco.com. We’ll issue a quote for your initial subscription requirements, and you can manage any changes from that point on from inside your WATS account.

Virinco is continuously adding to our extensive library of online documentation, videos and recorded webinars. For the majority of users this is sufficient to become a proficient WATS users. Should you have the need for more detailed or customized training, please contact us.

There is no requirements to buy onboarding services, as WATS is fully an off-the-shelf product. Should you however see a need for assistance with creating data converters, integration to third-party solution or other tailored services we, or our  partner network, can help you in this.

Virinco will invoice you according to your order. We offer both quarter and annual billing, payable through bank transfer. Contact us for more details.

The pricing model has built-in quantity discounts as the volume of data processed increases.

The total subscription cost has two main components. You select the desired set of features – WATS Basic, Analytics or Enterprise. The second component is the size of the data that you wish to process beyond what is included in the base plan. These are managed through add-ons.

WATS offers standard product support via email and our user forum, as a part of any subscription. Contact us for questions or needs around tailored support or training services.

The User is an individual that login to the WATS.com service to access reports & analysis, customize the system or create Repair Reports (UUR). WATS supports multiple pre-configured or customizable user-levels, depending on the privileges you wish to grant your users. WATS Client is the software installed on a computer (ATE/Test Station) that transfers data to the WATS.com service. A test operator (executing a test on the Unit via an automated test station) does not require a User account unless using the WATS Manual Inspection interface.

Our product name is WATS and WATS.com is the name of the service where we offer WATS as a service by a rented cloud solution.

WATS can run On-Premise at your internal servers, or in private clouds hosted by Virinco or you – in numerous different IT set-ups. Please see this article for details.

Yes, we offer email support, community forum and an extensive Help Center

The WATS Client offers numerous ways to import data into WATS. Either by integrating with marked leading software like LabVIEW, TestStand or .NET, or by reading existing files and databases.

WATS.com use Microsoft Azure platform for application hosting. Standard data center is in Western Europe (Amsterdam), but we also offer hosting in any of the world wide Azure sites.